Pod as a Service S01 EP09: Voice Design (aka Conversation Design)

Alex Castrounis and Kim Harvey, a voice designer at Google, discuss the field of voice design (aka conversation design).

Topics discussed include:

  • Current state of the voice design field
  • Speech parsing and the goal of understanding
  • The phrasing of questions and responses
  • Conversation error handling
  • Human assumptions and expectations around machine personas
  • The hype vs reality of assistants
  • The potential impacts of AI on voice design
  • The combination of linguistics and design principles to better understand how conversations work

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